Refund policy

Last updated: June 2026

Made-to-Order Jewelry

Most of our jewelry is made-to-order. For this reason, we cannot accept returns or refunds on these pieces. Once production has begun, made-to-order purchases cannot be modified, exchanged, canceled, or refunded.

In-Stock Jewelry (U.S. Orders Only)

For pieces currently available in stock:

Eligible for exchange or store credit only (no refunds).
Exchange requests must be submitted within 7 days of delivery.
Only accepted for orders within the United States.

International Orders

All international sales are final.

All international sales are final and are not eligible for returns, exchanges, or store credit.
For warranty or repair services, international customers are responsible for all shipping costs, duties, and customs fees both ways.
Please contact us at sales@laurasayanjewelry.com before sending any item internationally for repair.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect.

Claims for damage or incorrect items must be reported within 72 hours of delivery.
To make a claim, email sales@laurasayanjewelry.com with photos and order details.

Order Cancellations

Orders may be canceled only if the package has not yet been prepared or shipped. Once shipped, cancellations are no longer possible.

Exceptions / Non-Returnable Items

Sale items, discounted items, or items purchased with a promo code
Gift cards
Store credit purchases
Engraved, embossed, customized, or personalized products
Items purchased from third-party retailers

All such purchases are final sale.

Returns & Exchanges (U.S. Orders Only)

Store credit is valid for one year from the issue date and is non-transferable.
Contact sales@laurasayanjewelry.com for approval before sending items back.
Items must be returned in original condition and packaging (Laura Sayan Jewelry box).
Items showing wear, resizing, or damage will be refused and returned at the sender’s expense.
Shipping costs are non-refundable, unless we sent the wrong item.
Exchanges under $1000 will incur shipping charges on the new order.

Return Steps:

Contact us at sales@laurasayanjewelry.com for approval.
Place your jewelry in its original packaging and shipping box.
Attach the prepaid return label (if provided).
Ship within the time frame specified in your approval.

Warranty, Repairs & Resizing

We provide a one-year limited warranty against manufacturing defects.
Warranty does not cover wear-and-tear, misuse, accidents, chemical damage, or third-party repairs.
If covered, we will determine whether replacement, substitution, or repair is possible.
After the warranty period, repair and resizing services are available for a fee. Costs vary depending on the nature of the work.
International repairs will incur two-way shipping and duties at the customer’s expense.
Repair turnaround time: 4–6 weeks, depending on complexity.

To request a repair, email sales@laurasayanjewelry.com with:

Your name
Proof of purchase
Description of the issue
Photos of the item

Repairs attempted by another jeweler will void the warranty.

Natural Gemstones & Variations

Due to the natural characteristics of gemstones, slight variations in color, inclusions, and appearance may occur. These variations are part of the uniqueness and beauty of each piece and do not constitute defects.