FAQ

Got a question?

Please contact us — we’ll be delighted to assist you.

How long does delivery take?

Delivery times vary depending on availability:

  • In-stock pieces: shipped within 5 business days (domestic) and 5–10 business days (international).

  • Made-to-order, pre-orders, or customized pieces: please allow 4–6 weeks for our studio to create your jewelry with the utmost care.

Where do you ship?

We ship worldwide. Each piece arrives beautifully presented in a Laura Sayan Jewelry Box. For more details, please see our [Shipping Policy].

What type of gold do you use?

All jewelry is crafted in 14K Gold — available in Yellow, Rose, White, and Black Gold.

  • Black Gold: achieved through a rhodium-plating process on white gold, finished with a thin layer of metal for a deep grey appearance. This finish is more delicate than others and may fade naturally over time.

Can I request a custom order?

Yes — many of our designs can be customized in your preferred gold or gemstone setting.

For fully bespoke creations, please contact us with details of your dream piece. We’ll provide an estimate, and once confirmed, your custom jewelry will be delivered within 6–8 weeks.

Do you offer services for special occasions?

Absolutely. We offer engraving services to transform your special moments into timeless treasures. Let us craft jewelry that carries your story.

Do you offer gift wrapping?

Each order is prepared with great care in its Laura Sayan Jewelry Box.

  • If it’s a gift, simply indicate this at checkout — we will exclude the invoice from the parcel and send it only by email.

  • We also offer handwritten notes upon request. Please leave your message in the “Special Instructions” box during checkout.

Can the color of gemstones vary?

Yes. Every gemstone is unique. Natural variations in color are part of their beauty, meaning no two Laura Sayan pieces will ever be exactly alike.

How should I care for my jewelry?

With proper care, your jewelry will remain radiant for years.

  • Avoid wearing it during daily routines, sports, or sleep.

  • Keep away from dyes, oils, and alcohol-based products.

  • To clean, gently scrub with a soft toothbrush and mild soap, rinse thoroughly, and dry carefully.

  • When traveling, store it in your Laura Sayan pouch to avoid scratches.

  • Limit prolonged water exposure to preserve brilliance.

Is my jewelry guaranteed?

Yes. Each piece is guaranteed for 1 year from the date of purchase (with receipt). Please note:

  • Sale items are not covered.

  • Misuse or accidental damage is excluded.

See more under our Repairs & Resizing section.

How can I repair my item?

If your jewelry is damaged, we can repair it within 4–6 weeks (depending on studio capacity).

  • For items under warranty: repairs are complimentary.

  • For expired warranties: we’ll provide a cost estimate before proceeding.

Please contact us at sales@laurasayanjewelry.com for assistance.

Do you provide certificates of authenticity?

Yes. A certificate of authenticity is available upon request at checkout or by contacting us via email.