FREE SHIPPING OVER 2500 € - SHIPPING WORLDWIDE

FAQ

Got a question ? Please contact us. We would be happy to answer to you. 

How long is expected the delivery date ?

The delivery date may vary between 2 - 6 weeks. As a young company, we do not have a large stock of products and favor the on-demand orders. Most of our jewels are available now and are ready to ship while some items require more time than the others to be made. 

Where do you ship ?

We are shipping worldwide from Paris and Geneva. Each jewels is packed with the greatest care in a Laura Sayan Jewels Box and accompanied by its invoice and a descriptive detailed of the product. Deliveries are insured by ............. from Monday to ..........

The item is sold out, what I can do ?

It usually takes 6 - 8 weeks to restock our products. If the product you were looking for is now sold out, feel free to contact us to know how long it will take until it is available again. You can also pre-order the item before it is online again. 

Can I pre-order an item ?

Of course. If the product you were looking for is now sold out, please contact us to pre-order the piece so we can made it especially for you before it goes online. Notice that the delivery time is estimated within 6 - 8 weeks. It is therefore necessary to pay the entire bill to process to the shipping

What are the different classifications of diamonds ?

We use different sorts of diamonds :

Grey Diamonds, Brown Diamonds and Black Diamond. 

White Diamond HSI, is an high quality range of very pure diamonds, that is clearer and brighter than most of diamonds. That's why the jewels paved with White Diamonds HSI are more expensive than the other. 

How can I request a custom order ?

For the custom orders or personalized items, please contact us with a detailed request of the item you would like and we will be happy to give you an estimation to realize you desire ASAP. Please notice that the delivery date should be within 6 - 8 weeks once we have accepted your request. 

What kind of jewels can I custom ?

We can make special orders on most jewels. Everything is possible to satisfy your tastes ! Just contact us and tell us what you want (any 14K type of gold, colors of diamonds or sapphires you would like, tailored size...)

Can I make Laura Sayan Jewels as a present ?

Of course. Simply indicate it during the buying process so we will care to not join the bill to the parcel. The bill will only be sent to you by email. You will also have the possibility to join a personalized message into your order with the message of you choice. 

Does the color of the stone can vary ?

Every gemstone is unique. According to their composition the mineral stones are never the same, their color may slightly vary from a piece of jewelry to another. 

How to take care of the jewels ?

The more you take care of your jewel the more it will lasts. Simple precautions will make the difference to preserve their brightness. When needed, immerse your jewelry in a hot bath of soapy water for 1 minute, then gently rub them with a toothbrush and rinse with warm water. To finish, place them on absorbent paper and wipe. When traveling, keep them safe in their Laura Sayan's pouch to protect them. 

Does my jewel is guaranteed ?

Our jewelry is guaranteed for 1 year from the date of purchase, on presentation of the bill. We cover the hidden defects or the lost of a diamond/sapphire for example. Notice that misuses are not included in the guarantee cover. 

How can I repair my item ?

It happen that your jewelry gets damaged over time or diamond left. Over the guarantee we can fix it within ... weeks. Please contact us at laura@laurasayan.com. If your guarantee has been expired, we will let you know how to proceed for a repair with an estimation of the costs.